Shipping policy

Shipping Policy

Last updated: August 15, 2026

TAVENRO is an online clothing retailer operated by Ali Commerce LLC. This policy applies to orders placed through the TAVENRO online store.

Shipping destinations

TAVENRO currently ships only to eligible addresses in the United States. We do not offer international or worldwide shipping at this time. If Shopify checkout does not accept an address, we cannot ship to that destination.

Shipping cost

Standard shipping is free for eligible U.S. orders. Any available shipping method, cost, and estimated delivery window are shown at checkout before payment is submitted.

Delivery estimate

Our current standard delivery estimate is 8–15 business days. Estimates are not guarantees and may be affected by carrier conditions, severe weather, peak seasons, U.S. federal holidays, or address issues. Product-specific or checkout delivery information takes precedence if it differs.

Fulfillment locations

Products are fulfilled by independent third-party suppliers. Depending on inventory and the selected item or variant, an order may dispatch from a U.S. or overseas facility. The estimated delivery window remains 8–15 business days for eligible U.S. addresses.

Order processing and address accuracy

Orders begin processing after payment is confirmed. Please review the complete shipping address before placing your order. Contact info@tavenro.com immediately if a correction is needed. Address changes are not guaranteed after an order is submitted and cannot be made after shipment. Additional charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Tracking

When an order ships, we send a shipping confirmation email with the available tracking number and carrier link. Carriers may need up to 48 hours to display the first tracking scan. Visit our Track Your Order page for help.

Multiple packages

An order may arrive in more than one package. When available, separate tracking details will be provided for each shipment.

Carrier delays and delivery issues

Once a package is with the carrier, delivery timing is controlled by the carrier. If tracking has not updated for several business days, or the package is marked delivered but cannot be located, first check the delivery area, household members, neighbors, and the carrier’s tracking information, then contact us for assistance.

Damaged or incorrect shipments

If an order arrives damaged, defective, or incorrect, contact us within 7 calendar days after delivery and include the order number and clear photos of the item, packaging, and shipping label. See our Return and Refund Policy for full instructions.