Refund policy

Return and Refund Policy

Last updated: July 31, 2026

TAVENRO is operated by Ali Commerce LLC. This policy applies to purchases made through the TAVENRO online store.

7-day return request window

You may request a return within 7 calendar days after the carrier confirms delivery. To start a return, email info@tavenro.com with your order number, the item you wish to return, and the reason for the request. Returns sent without prior authorization may not be accepted.

Return eligibility

To be eligible, an item must be unworn, unused, unwashed, undamaged, and in its original condition with all original tags and packaging. You must provide proof of purchase. After authorization, the item must be shipped using the return instructions we provide.

Non-returnable items

Gift cards, items marked final sale, personalized items, and items that cannot be returned for hygiene or health-protection reasons are not eligible for return unless they arrived damaged, defective, or incorrect. Any product-specific return exception will be clearly disclosed before purchase.

Damaged, defective, or incorrect items

Inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery and include clear photos of the item, packaging, and shipping label so we can evaluate the issue. When we confirm our error, we will provide an appropriate remedy and cover the authorized return-shipping cost.

Return shipping

For standard change-of-mind or fit returns, the customer is responsible for return-shipping costs. Use a trackable shipping service; TAVENRO is not responsible for returns lost in transit. Do not send returns to our business mailing address. The authorized return location will be provided by customer service.

Exchanges

We do not offer direct exchanges. If your return is approved, return the eligible item and place a new order for the preferred item, subject to availability.

Refunds

We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5–7 business days after inspection. Your bank or payment provider may require additional time to post the refund. Original shipping charges, if any, and return-shipping costs are not refundable unless the item arrived damaged, defective, or incorrect.

Order cancellations

Email us as soon as possible if you need to cancel or change an order. We may be able to help before processing begins, but cancellation or changes are not guaranteed after an order is submitted and cannot be made after shipment.