Frequently Asked Questions
Where does TAVENRO ship?
TAVENRO currently serves customers in the United States only. We do not offer international shipping at this time.
How much is shipping?
Standard shipping is free for eligible U.S. orders. The current estimated delivery window is 8–15 business days and is shown at checkout. Carrier delays, severe weather, holidays, or address issues can affect delivery.
How can I track my order?
When your order ships, we will email a tracking number and carrier link. Carriers may need up to 48 hours to show the first scan. See our Track Your Order page for help.
How do I choose a size?
Review the size information, measurements, materials, and care details on the applicable product page before ordering. Product-specific information takes precedence over general guidance.
What is the return policy?
Contact us within 7 days after delivery to request a return. Eligible items must be unworn, unused, unwashed, and returned with their original tags and packaging. Return shipping is normally the customer’s responsibility unless the item arrived damaged, defective, or incorrect. See our Return and Refund Policy for full eligibility, instructions, exceptions, fees, and refund timing.
Can I cancel or change my order?
Email info@tavenro.com as soon as possible. We may be able to help before processing begins, but changes and cancellations are not guaranteed after an order is submitted and cannot be made after shipment.
What payment methods are accepted?
The available secure payment methods are displayed at Shopify checkout. All prices and charges are processed in U.S. dollars. See our Payment Policy for details.
How can I contact TAVENRO?
Email info@tavenro.com or call +1 307 999 4584. Customer service is available Monday through Friday, 9:00 AM–5:00 PM ET. We aim to respond within two business days, excluding U.S. federal holidays.